Class Notes

WHY IS COMMUNICATION IMPORTANT IN IT?

It is important because an IT personnel should explain how to solve problem in a language which person who has problem can understand.


                                       GENERAL COMMUNICATION SKILLS

  1- Consideration of Audience

• One to one
• One to audience
• Over the phone

   2- Adapting Content and Style to Audience

• Varying your voice
• Terminology
• Format

   3- Providing Accurate Information

• You are responsible of sharing facts, not your ideas 

   4- Engaging Audience Interest

• Using technology effectively

   5- Ensuring The Message Gets Across

• Are they nodding or looked confused, bored?
• Stop and ask questions to check if they understand

   
                                              Interpersonal Communication Skills 

• Verbal 
• Signing and lip reading 
• Body language
• Writing
• Chatting (Instant messaging) by positive language

      Positive Language is supportive and encourgaging language.
   
      Negative Language is humilating language.
     
                       
                                                      Communicate in Writing

  

• Following guidelines and procedures
• Your document is clear and gets message across
• The spelling and grammar are correct (by using proofing tools)
• Review and proofread
• Note taking

                                                                     Audience 

• Age
• IT Knowledge
• Culture of Country
• Disability (specialist software such as narrator, mouse poiter)

      

               IT TOOLS TO COMMUNICATE AND EXCHANGE INFORMATION

• Documents
• Presentations
• Webpages 
• Emails
• Blogs
• Wikis
• Podcast
• Video conferencing

 

                                                                           Safety

• Digital personal records can easily be transferred, stolen and misused. Needs to be careful while working with technology. 

• Pictures that  are uploaded to internet, not just friend or family. It may go beyond  your privacy boundries.   

• Respect towards to other. Negative and offensive comments can be seen by a much wider audience

 

                                                                    Securing Data

• Encryption
• Firewalls 
• Backups
• Secure sites

                                                                 IMPACT OF IT

• Social Impacts: We spend our free time by social media and internet rather than watching TV.  It negatively effects local stores community because of online store.

• Economic Impacts: It changed employement structures and working practices.Disposal of unwanted electronıc equipment threatens environment negatively.

• Legal Impacts: Ownership, copyright, plagiarism

• Ethical Impacts: Privacy of Information

                                  

                                                                  ABUSE OF IT

• Treats
• Sparm
• Phishing

                                                                                                            

 

                                                                                                  Yiğit Egecan Küpeli